Info

Returns

I want you to love your painting. If it isn't right for you, here's how returns work.

Original paintings

Changed your mind?

You have 14 days from the day your painting arrives to let me know you'd like to return it. Please get in touch within that time.

Then send the painting back within 14 days of telling me, in its original condition and packaging.

Who pays for return postage?

The cost of sending the painting back is yours. Please use a tracked and insured service, as the painting is your responsibility until it reaches me.

When will I get my money back?

Once the painting is back with me and checked, I'll refund the price of the painting and the original postage to your original payment method within 14 days. It can take 5–10 working days to show on your statement.

Damaged paintings

My painting arrived damaged

Every painting is carefully wrapped and packed. In the unlikely event it's damaged on the way, please get in touch within 48 hours of delivery with photos of the painting and the packaging. Keep the packaging if you can.

Let me know whether you'd prefer a full refund or for me to arrange a repair.

Delivery instructions

I can't accept responsibility for a parcel left somewhere else at your request, for example with a neighbour or in a safe place.

Art Social bookings

Cancelling a place

Art Social bookings have their own cancellation terms. See Terms & Privacy.

This policy doesn't affect your legal rights.